FAQs

Frequently Asked Questions (FAQs)

1. What products does Walletia offer?

Walletia offers a wide range of fashion products for both women and men, including clothing, accessories, and gift ideas. Our collections include dresses, tops, shirts, bottoms, plus-size fashion, casual wear, formal wear, jackets, hoodies, bags, wallets, jewelry, and much more.

2. Where is Walletia located?

Walletia is proudly based in the United States and serves customers across the USA with quality products and reliable customer service.

3. Do you ship throughout the USA?

Yes! We currently ship across the United States. We work hard to deliver your orders safely and on time.

4. How long does shipping take?

Orders are typically processed within 1–2 business days.

Estimated delivery times:

  • Standard Shipping: 3–7 Business Days

  • Delivery times may vary during holidays or peak shopping seasons.

5. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your package every step of the way.

6. Can I return or exchange my order?

Yes. We accept returns within 14 days of delivery for eligible items.

Returned items must be:

  • Unused

  • Unwashed

  • In original condition

  • With original tags and packaging

Please contact our customer support before sending any return.

7. What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the item. We'll work quickly to resolve the issue.

8. Can I cancel my order?

Orders may be canceled or modified before they are shipped. Once an order has been dispatched, cancellations are no longer possible.

9. What payment methods do you accept?

We accept secure payments through:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shopify Payments

10. Are your products true to size?

Yes. Most of our products fit true to size. We recommend checking the size guide available on each product page before placing your order.

11. Do you restock sold-out items?

Many of our popular products are restocked regularly. If an item is unavailable, check back later or contact us for availability information.

12. How can I contact Walletia?

Our customer support team is always happy to help.

Email: agrejomo@outlook.com

Phone: (332) 465-3687

Customer Support Hours:

Monday – Friday

9:00 AM – 6:00 PM (EST)

13. Is my payment information secure?

Absolutely. Your security is important to us. All payments are processed through secure encrypted payment gateways, and Walletia never stores your payment information.

14. Why should I shop with Walletia?

At Walletia, we're committed to providing:

  • Fashion for women and men

  • Inclusive sizing, including plus-size collections

  • Premium-quality products

  • Affordable prices

  • Secure shopping

  • Reliable shipping

  • Excellent customer support

  • Stylish gift ideas for every occasion

Thank you for choosing Walletia. We appreciate your trust and look forward to serving you.